Plans and billing

Trial without a card, plans and prices, how uploads are counted, paying with Stripe, invoices, changing or cancelling your plan and VAT – billing explained.

Billing runs through Stripe. You manage it under Plan & billing – this needs the owner role (or a role with the "Billing: manage" permission).

Trial

Every new workspace starts with a 14-day trial:

• no credit card needed
• 2 profiles, 50 uploads, 1 API key, 1 webhook
• all features and all available platforms

The trial ends automatically. Nothing is charged and nothing renews. After the end you can still sign in, look at your data and export it, but you cannot publish until you choose a plan.

Plans

Prices are net per month; VAT is added at checkout.

Yearly billing costs 10 × the monthly price – two months free. Higher plans also include more API keys, webhooks, storage, a longer media retention and white-label connect links (from Pro). The current limits are on the pricing page.

How uploads are counted

1 upload = 1 post to 1 account. One video sent to YouTube, TikTok and Instagram counts as three uploads. The counter resets on the first day of each month.

• A cancelled scheduled post is refunded.
• Automatic retries of a failed post do not count again.
• The current usage is under Plan & billing and on the Overview.

When the monthly limit is reached, new posts are rejected with HTTP 429 (monthly_limit) until the next month or until you upgrade.

Choose or change a plan

1. Open Plan & billing.
2. Switch between Monthly and Yearly and click Choose on a plan.
3. Pay in Stripe's checkout (card, SEPA direct debit or other methods Stripe offers in your country).
4. Back in the dashboard, the plan is active as soon as Stripe confirms the payment – usually within seconds.

To switch to another plan later, click Switch or Manage subscription. Stripe calculates the difference for the rest of the period.

Invoices and payment details

Manage subscription opens the Stripe customer portal. There you can:

• download invoices and receipts
• change the card or bank account
• update the billing address and VAT ID
• switch or cancel the plan

Invoices are e-mailed by Stripe to the billing address.

Cancel

Cancel in the customer portal at any time. The plan stays active until the end of the paid period and then ends; there is no refund for the remaining days. Your data stays available for export; it is deleted as described in our terms after the subscription has ended. You can also delete the workspace at once – see Deleting data.

Failed payments

If a renewal fails, Stripe tries again and sends you an e-mail. The workspace is marked "past due" and keeps working for a short while. Update the payment method in the customer portal to fix it.

Questions about an invoice?

Write to info@my-video-automation.com with the invoice number.